Managed IT Services for Governmental Agencies

IT Support for government agencies is serious. Many agencies are expected to meet service level agreements of around-the-clock availability. PCH’s managed IT support can help with basic help desk tasks with 24-hour availability as well as regular maintenance tasks like updating and patching operating systems.

Troubleshooting of complicated IT issues is also an area of expertise. Government agencies who are struggling to find the right person to wear these hats or the money to hire them often find that PCH is the perfect solution.

Government agencies are prime targets for hackers, viruses, malware and spyware. They often represent centralized repositories of personal data, financial information and even classified documents. Automated threats are after any unprotected systems, and hackers may have political motivations for attacking even local municipalities.

For this reason, IT security is not something to be taken lightly. By using a managed IT security service, agencies can take advantage of the bulletproof tried-and-true infrastructure and security designs used by the service. This includes firewalls, network protection and virus scanners to make sure nothing can compromise your security and reputation.

Disaster recovery plans are often an overlooked element in many businesses. What would happen if all on-site computers and servers were destroyed today? Does your agency have a backup off site? When was the last time fail-over was tested? Are there even backups being created?

Many companies are often woefully unsure of the answer to these questions. Managed IT disaster recovery can help with fail-over servers, automated off-site backups and regular disaster recovery test efforts. This can ensure that whatever happens, your agency is prepared and can continue forward.