Managed IT services is a characteristically business concept that can mean different things to different people depending on who you talk to. In this article, we’ll explore a few common approaches managed IT before enumerating several distinct options companies can choose from today.
In the IT industry, a “managed servicer provider” (MSP) refers to a third-party service that either partially or fully manages a business’ IT requirements. As with most IT solutions, there is no one-size-fits-all approach to managed IT, and the services are as diverse as the companies they represent.
Some businesses prefer a co-managed approach to meet a single IT demand like Security as Service while others outsource all of their IT needs with fully managed packages to replace in-house IT departments.
What Are Managed IT Services?
Managed IT service providers supply the infrastructure, software, IT expertise, and specialized knowledge to companies that either prefer not or are simply unable to foster these services internally. Service providers and the benefits they deliver vary widely and cover most areas of IT, from cybersecurity and disaster recovery solutions to Cloud services and critical infrastructure.
Companies that benefit most from outsourced IT support are usually small to medium-sized businesses that lack the necessary capital to hire and manage an on-premises IT department. Other business owners partner with managed service providers to streamline their IT and simplify their operations with the up-to-date expertise, technology, and specialized knowledge that outsourced partners can provide.
Let’s take a look at the the diverse range of managed IT service options available in more detail below:
Different Managed IT Services
Business owners thinking about outsourced IT solutions should be aware of the various types of providers and services available before making any decisions. Not all managed service providers are alike, and many specialize in delivering specific services. Some IT outsourcers might offer comprehensive packaging while others do not.
Desktop as a Service (DaaS)
Under a desktop as service plan, your third-party provider hosts the backend of a virtual desktop infrastructure (VDI). Whenever you log into your DaaS, the Cloud-connected operating system runs off the managed service provider’s virtual Cloud infrastructure. Businesses access their Daas services through software installed on a connected device. Companies that work with highly sensitive data or depend heavily on remote workers benefit from DaaS solutions the most.
Data Analytics as a Service
The managed service providers that offer Data Analytics continually monitor, capture, and analyze valuable network information on behalf of their clients to optimize their IT solutions. Their investigations can lead to changes in procedure, increases in efficiency, and improved revenue.
Also known as “managed communications,” unified communications services integrate voice, video, chat, and email under one umbrella. This allows your staff to connect and communicate with each other on a single platform instead of logging into several applications. Common unified communication packages include:
- Instant messaging
- Hosted phones
- Video conferencing
- Administrative portals
- Calendar sharing
- Virtual spaces
- File sharing
Unified communications help companies streamline their transmissions and increase employee engagement.
Infrastructure and Networking
Infrastructure and networking services vary substantially from provider to provider. Some IT outsourcers maintain servers virtually as they perform scheduled maintenance and backups offsite. Other third-party providers manage servers in their own data centers. Alternately, they might rent out space to companies from the servers they host.
Understanding the best approach for your business typically comes down to the size of your company and the scope of data storage requirements. Most business owners discover that purchasing and maintaining their own infrastructure is the most costly option since the required hardware must be replaced every five years.
Security as a Service
Companies that lack the resources to protect their networks and sensitive data or simply elect to place it in the hands of specialized security talent take advantage of the outsourced cybersecurity platform. Security as a Service packages deliver themselves through the Cloud. Some managed service providers may require their clients to install physical infrastructure at the company site. Introductory Security as a Service packages include:
- System monitoring, testing, and remediation
- Anti-malware software solutions
- Security reporting
- Patch installation
- Log management and analysis
Software as a Service
When business owners choose a Software as a Service package, all applications are delivered through the Cloud, and the managed service provider mediates all business with the software company on their client’s behalf.
Of course, companies can always communicate directly with the software if necessary, but it’s the task of the service provider to make sure you’re receiving the latest updates at no extra cost. When you partner with an IT outsourcer, it’s like replenishing inventory with a wholesaler instead of a retailer -you’re always guaranteed the lowest market rates.
Help Desk Support
Managed IT support services are directed at companies who need assistance with their troubleshooting and help desk requirements. This is one of the most popular managed IT services available. Internal IT departments increasingly find themselves bogged down with so many routine help desk tickets that they cannot finish their core business tasks.
Help desk support services handle common issues like password resets and regular software updates to reduce unnecessary downtime and relieve in-house IT staff of these repetitive and time-consuming duties. Most managed support services cover a variety of endpoints such as mobile devices, tablets, and printers. Depending on the managed service provider, they may even offer onsite resources to support your existing IT team.
Service providers that offer managed packages typically deliver all of the services mentioned above and more. They’re designed to function as a fully operational in-house IT department and incorporate multiple managed IT solutions. The basic introductory package includes cybersecurity, information backup, network monitoring, and complete help desk IT support services.
Trusted managed IT services near me
If you are in the process of determining which managed service option is right for you, reach out to the team at PCH Technologies in New Jersey. To book your discovery call today, dial (856) 754-7500.