Our Process

1

Discovery Call

When we begin working with a business, we want to understand how your organization works and where we can best add value regarding your IT and cybersecurity. We would like you to have a quick call with one of our Account Managers to determine if there is a fit to begin to work together.
2

IT/Cyber Assessment

After we have spoken and made a mutual decision to take the next step, we will schedule a Senior Lead Technician to perform a review of your systems, network, and cybersecurity, based on your requirements. This will take place virtually or in person, whichever you are more comfortable with.
3

Internal Solution Review

Based on the information gathered from our assessment and the feedback from our initial meeting, your Account Manager will work hand in hand with your Senior IT Lead to build options for improvement in your current configuration and to meet your requirements discussed previously.
4

Solution Presentation

Once we have completed our internal review, we will then schedule a time, either in person or virtually, to present our findings and recommendations based on all the information we have gathered thus far. This will include a 27-point report card on the health status of your IT infrastructure, cybersecurity, and IT managed services. We will answer any questions or concerns and provide any follow-up that will make you feel comfortable in your decision-making process.
5

Onboarding and Beyond

If you decide to move forward with one of our solutions, you will then be assigned an onboarding specialist and meet the PCH team members that will be delivering world-class IT and cybersecurity services to your organization. After you are successfully onboard, you will be assigned an Account Manager that will ensure that you are satisfied on an ongoing basis.