Business Help Desk Services

Our remote support services give your employees a phone number that they can call to quickly resolve most computer issues. We can resolve issues such as difficulty logging in to the network, malware removal and trouble accessing files over the phone without involving your internal IT staff. With Remote Desktop software, we can even take temporary control of a user’s computer when a situation calls for it.

Remote Network Support

At PCH, our remote support services can extend past the needs of your employees. We can perform network management tasks such as security audits, password resets, backup operations, and software updates remotely without involving your internal IT department. Our remote network support services can keep your company’s network running reliably while freeing up the members of your IT staff to use their time more efficiently.

Reduced IT Expenses

Whether you pay per incident or opt for unlimited IT support at a flat rate, outsourcing your company’s IT support will reduce your expenses because it’ll allow you to either reduce the overtime hours of your existing IT staff or avoid hiring additional staff. A flat rate remote support package makes expense management easy by giving you a predictable bill that never changes.

Expanded IT Support

If your company is extending its business hours, outsourced IT support is a great way to add after-hours support without adding additional staff. Our services are available 24 hours a day, 365 days per year. If you’d prefer to keep your existing IT structure in place during the day, you can hire us to pick up the slack when your in-house personnel go home.