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Remote Technical Support Services
Does your company allow employees to work remotely? Are you struggling to find the budget for after-hours support? Do your employees’ support needs prevent your IT staff from attending to more important matters? PCH Technologies provides remote technical support services that make it possible for your employees to call for help with resolving common issues any time — and from anywhere — without creating a strain on your company’s budget.
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What Is Remote Technical Support?
Remote technical support gives your employees access to a remote support center that they can call to resolve workstation issues. Some of the common issues that a remote technical support provider can resolve include:
- Forgotten password or inability to connect to the local network
- Assistance with setting up VPN software and connecting to the work network remotely
- Recovering lost files or connecting to shared network storage
- Help performing functions with work software
Your remote technical support provider can also learn your company’s internal business processes and provide support for your custom applications.
Benefits Of Remote Technical Support
Remote technical support provides enormous cost savings to your company — especially if you’re currently facing the possibility of hiring additional IT staff to cover your company’s growing support needs. A remote support contract costs less than what expanding your IT department would cost. It also creates more time for your existing IT staff to focus on other projects. Is your company having trouble growing because your marketing campaigns lack the IT support they require or because your company requires the development of a custom application? Remote technical support makes it possible for your IT staff to focus on activities that generate revenue.
NJ Remote Computer Support Services
With remote technical support in New Jersey, you’ll gain the benefits of working with a support provider that’s remote — but still local. We align ourselves closely with our clients’ goals to foster long-lasting relationships. Do you need a remote support provider capable of visiting your company and learning your unique business processes? Do you need a support line that you can call when your network goes down? PCH Technologies is the remote support provider that you need.
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It’s time to take a definitive step toward your company’s future growth. Complete the form to learn more about how outsourcing your company’s technical support needs can lower your technology expenses and reduce the burden on your IT staff.
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