How We Build Lasting Relationships With Our Clients
When we begin working with a business, we want to understand how your organization works and where we can best add value regarding your IT and cybersecurity. We would like you to have a quick call with one of our Client Relationship Managers to determine if there is a fit to begin to work together.
After we have spoken and made a mutual decision to take the next step, we will schedule a Senior Lead Technician to perform a review of your systems, network, and cybersecurity, based on your requirements. This will take place virtually or in person, whichever you are more comfortable with.
Based on the information gathered from our assessment and the feedback from our initial meeting, your Client Relationship Manager will work hand in hand with your Senior IT Lead to build options for improvement in your current configuration and to meet your requirements discussed previously.
Once we have completed our internal review, we will then schedule a time, either in person or virtually, to present our findings and recommendations based on all the information we have gathered thus far. This will include a 27-point report card on the health status of your IT infrastructure, cybersecurity, and IT managed services. We will answer any questions or concerns and provide any follow-up that will make you feel comfortable in your decision-making process.
If you decide to move forward with one of our solutions, you will then be assigned an onboarding specialist and meet the PCH team members that will be delivering world-class IT and cybersecurity services to your organization. After you are successfully onboard, you will be assigned a Client Success Manager that will ensure that you are satisfied on an ongoing basis.
Don’t just take our word – hear what our clients have to say about our IT support and cyber security services.
Robert Gatta
Data Display – ceo
William Hoffman
Hoffman’s Exterminating – ceo
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