Updating operating systems, maintaining networks and troubleshooting issues may seem like small tasks, but if neglected they can stop the entire business from functioning. These tasks are often well suited to be handled by a managed IT support firm.
You can use them as little or as much as needed. This often works great for businesses that cannot afford an in-house “IT support” professional. Even if such a position is feasible, the expertise associated with a managed support company is often far better and varied than a single employee can provide.