Every company needs a good IT team, as technology plays a greater role than ever in the day-to-day workings of a business. However, you don’t necessarily have to develop that team from scratch. Managed service providers (typically called MSPs) are third-party companies that take care of all technical support needs for a small fee. PCH Technologies can offer an efficient IT infrastructure for those who need to get it done now. Let’s talk about some of the reasons that many companies choose to employ the services of an MSP.
1. The Benefits Of Specialization
There are a lot of people out there who have a basic understanding of computers, but there aren’t a lot of people who truly have the expertise for a competent IT team. As a result, companies who develop their IT team in-house will often employ people with limited knowledge and little to no training.
When you opt for an MSP, you know that you’re hiring people who are trained and specialized in the skills that are needed. This allows your other employees to focus on the things that suit their talents, leaving the IT matters in capable hands.
In most cases, employers choose to hire the services of an MSP because it is a cost-effective solution to their IT needs. If you try to develop an IT team from among your existing employees, you will probably need to provide job training for your team members. That job training represents an investment of money that may not be returned.
You can be assured that a certain percentage of your IT candidates will not work well. As such, the time spent on their job training will be wasted. Not only that, but inexperienced IT teams are also more likely to make a costly mistake. In the end, you can save a lot of money by hiring an MSP.
More Effective Tech Support
Your tech-savvy co-worker might know enough about computers to help you with the occasional problem, but that doesn’t mean he has the expertise to fix everything that goes wrong. That’s where we see the difference between an amateur and a professional.
When a tech problem presents a setback, it is important that you don’t have the blind leading the blind. Regardless of their dedication or sincerity, an inexperienced IT team will not provide the most effective technical support. An MSP employee, on the other hand, is recruited for their specialized knowledge and expertise.
Even if you aren’t worried about the costs of training an in-house IT team, you might need to worry about the time that it takes. The making of a competent IT expert is not something that can be done in a rush, regardless of how well-trained they might be.
Thus, a company can find themselves in a bind when they don’t employ the services of an MSP. Before taking the time to develop a team, you should ask yourself: Who is going to provide services while the team is being trained? Obviously, the answer is no one. That’s why the employment of an MSP can save time…it gives you an option that is ready for immediate deployment.
If you choose to employ an internal IT team, they will need to operate on (more or less) the same schedule as the rest of your employees. This becomes a problem during the off-hours of the night, as hourly wages have to be raised in order to get people to accept such a job.
When you employ an MSP, you will usually get round-the-clock services with no need to pay people more during the off-hours. This is great when you have employees working from home because they don’t have to wait for regular business hours before requesting assistance with a tech problem.
Tech problems can be very frustrating, but they are even more frustrating when they can’t be identified. When a problem is not adequately dealt with, amateurs will generally tend to shift blame to another employee, or maybe to the technology itself. A professional company doesn’t generally have this problem.
When you hire an outside company, you know that they will take full responsibility for the task at hand. This means accountability when things go wrong, and it also means a greater focus on efficiency. An MSP knows that you won’t tolerate any excuses, and that’s why they hold their employees to a higher standard.
Greater Data Security
A high-profile data breach is one of the worst things that can happen to a company. Not only does it damage the company on a direct level, but it also harms you indirectly. Customers hear about the data breach and lose confidence in your ability to protect their data, and that can be disastrous.
When you opt for a managed services provider, you are adding an extra layer of security that any potential attacker will have to get past. Since most IT company employees are well-educated in cybersecurity, they will be much more difficult to hack or attack.
There is also something to be said for the value of compartmentalization. When a data breach occurs, it is good to have your data stored in more than one place. When you do this, a potential attacker will have to deal with two targets instead of one, and one of those targets will be a very difficult one.
There are a lot of reasons why people opt for managed services, and these are just some of the most frequently cited. Overall, it is well worth the money to hire the best IT people that you can get. In fact, it’s actually cheaper to do this than it is to develop an internal team.
At PCH Technologies, we understand that you need and deserve the very best in IT care. We can provide that care, so we invite you to place everything in our expert hands. If you would like to know a little bit more, please fill out the contact form below.