A typical Managed IT service plan from PCH Technologies is a comprehensive, all-inclusive package designed to cover all of your technology needs. This generally includes 24/7 proactive network monitoring, a multi-layered cybersecurity suite, reliable data backup and disaster recovery, and unlimited helpdesk support for your employees. Beyond that, PCH Technologies also includes strategic IT planning and vendor management. Our goal is to provide a complete solution so you can operate with a single, predictable monthly fee.

This is precisely the problem our service model is designed to solve. Recurring IT issues are symptoms of underlying problems that ‘break-fix’ support rarely addresses. PCH Technologies tackles this by using advanced monitoring tools to identify patterns and perform root cause analysis. By addressing the core problem instead of just the symptom, we eliminate those recurring IT issues for good. This proactive maintenance by PCH Technologies is key to restoring your team’s productivity and preventing future frustrations. See what our clients have to say about turning IT frustrations into a strategic advantage.

Fixing problems is just the baseline; our real value lies in helping you use technology as a competitive advantage. PCH Technologies focuses on making your business more efficient and profitable by conducting regular strategic business reviews to align your technology with your goals. We help you automate manual processes, implement collaboration tools that streamline workflows, and leverage data for better decision-making. By moving beyond reactive support, PCH Technologies helps transform your technology from a necessary expense into a revenue-driving asset.

Co-Managed IT is a collaborative partnership model where our experts work alongside your existing IT person or department. It’s designed for businesses that have internal IT staff but need to augment their capabilities, fill knowledge gaps (especially in cybersecurity), or offload time-consuming tasks. PCH Technologies offers Co-Managed IT to provide access to our advanced security tools, 24/7 monitoring, and specialized expertise. This allows your internal team to focus on high-impact, business-specific projects while we support them in the background.

Yes, absolutely. Our Co-Managed IT services are specifically designed for businesses that already have an IT person or an entire department. We are not there to replace them, but to empower and support them. PCH Technologies can help by handling routine tasks like helpdesk tickets and patch management, freeing your team to work on more strategic initiatives. We can also provide specialized expertise in areas like advanced cybersecurity or cloud architecture, which may be outside your team’s current scope.

Our services empower internal IT staff by providing them with force-multiplying tools and support. We make their jobs easier by taking over the day-to-day, repetitive tasks that consume their time, such as user support and system maintenance. PCH Technologies also gives them access to our enterprise-grade security and monitoring platforms, which are often too expensive for a single company to justify. This partnership turns your IT department from a cost center into an innovation engine, making your internal staff more effective and strategic.

Yes, unfortunately, small businesses are not only a target but are often the preferred target for cyberattacks. Attackers see SMBs as “soft targets” because they typically have fewer security resources than large corporations. PCH Technologies operates on the principle that it’s not a matter of if you will be targeted, but when. Our entire cybersecurity strategy is built to protect small businesses from the very real and growing threats they face every day, because your data is just as valuable as anyone else’s.

Our overall strategy for protecting a business is built on a proactive, multi-layered “defense-in-depth” approach. This means we don’t rely on a single solution. The PCH Technologies cybersecurity strategy includes proactive defense at the network perimeter, on your endpoints (computers), and at the human level with employee training. We incorporate AI based email and endpoint protection paired with 24×7 managed detection response, combined with advanced firewalls and robust business continuity solutions to ensure there are multiple safeguards in place. This comprehensive approach is the best way to protect your business from all angles.

Employees are often referred to as the “human firewall” and can be your greatest security asset or your weakest link, often unintentionally. Many cyberattacks, like phishing, specifically target employees to gain access to your network. PCH Technologies helps mitigate this security risk by providing continuous security awareness training and phishing simulations. This training program helps your employees recognize and appropriately respond to threats, turning them into a proactive line of defense for your organization.

In the event of a security breach or data loss, our process is immediate and methodical, governed by a well-defined Incident Response Plan. The first step is to contain the threat to prevent further damage. Next, PCH Technologies works to eradicate the threat from your network and begin the recovery process, often leveraging our fast data backup solutions to restore operations with minimal downtime. Throughout the incident, we maintain clear communication with your team, and afterward, we conduct a thorough analysis to strengthen defenses against future attacks.

Yes. We have extensive experience helping businesses in regulated industries. We align our security services with the technical controls required by these standards. We can help you navigate the technical aspects of compliance, perform risk assessments, and generate the documentation you need for audits, making a complex process much more manageable.

Yes, absolutely. Adopting AI is essential for defending against modern, automated cyber threats. We integrate AI-powered security platforms into our multi-layered defense to proactively identify and neutralize attacks.

A key example is our use of INKY for email security. Its AI analyzes emails in real-time to detect sophisticated phishing and impersonation attempts that traditional filters miss. It then places clear warning banners directly in the email to guide your employees, effectively stopping threats before a user can make a mistake. This AI-first approach allows us to provide a smarter, faster, and more predictive defense for your entire organization.

At its core, “moving to the cloud” means shifting your company’s essential tools and data from physical, on-site servers to a highly secure and resilient online environment. For your day-to-day operations, this translates into tangible benefits like secure “anywhere access” for remote work, enhanced real-time collaboration, and greater reliability. The cloud also allows you to scale resources as your business needs change, ensuring you only pay for what you use. Rather than just move you to the cloud, we create a strategic roadmap to ensure this transition aligns perfectly with your business goals, making your operations more agile and resilient.

Yes, absolutely. Comprehensive management and optimization of Microsoft 365 is a cornerstone of our service. Our support goes far beyond the initial setup to include proactive security management, user and license administration, and dedicated expert support for your team. We handle all the technical complexity from implementing multi-factor authentication to configuring data retention policies—so you can get the full value from your subscription. Our goal is to ensure your team can focus on using these powerful tools, not managing them.

This is a critical question, and the answer is that true cloud security is a shared responsibility. While providers like Microsoft maintain secure data centers, the safety of your data within that environment depends entirely on expert configuration and continuous management. This is where PCH Technologies provides essential value. We implement a multi-layered security strategy, including advanced threat protection, strict access controls with multi-factor authentication, and data encryption. The result is a security posture that is far stronger and more resilient than what most businesses could achieve on their own.

Yes, absolutely. Migrating businesses from on-premises servers to the cloud is a core part of our expertise, representing a strategic move to enhance your security, scalability, and remote access capabilities. Our process is built on meticulous planning, beginning with a thorough assessment of your environment to design a custom migration strategy tailored to platforms like Microsoft Azure or a hybrid solution. Our team manages the entire end-to-end migration, focusing on minimizing downtime and ensuring data integrity, and once your infrastructure is in the cloud, we provide ongoing management and optimization to ensure you get the maximum return on your investment.

Yes, we specialize in seamless migrations from Google Workspace (formerly G Suite) to the Microsoft 365 ecosystem. This is a common request from businesses looking to consolidate their tools, enhance security, and take advantage of the powerful integrations within the Microsoft platform, like Teams and SharePoint. Our migration process is designed to ensure complete data fidelity and minimal disruption to your daily operations. We manage the entire transition, including the secure transfer of:

• Emails
• Calendars
• Contacts
• Files and data from Google Drive to OneDrive and SharePoint

Using proven methodologies and specialized tools, we create a detailed plan and execute the cutover at a time that least impacts your business. Following the migration, our service includes post-transition support to help your team acclimate to the new environment. We’ll ensure your employees are comfortable and productive, helping you fully leverage your new investment in Microsoft 365.

Not at all. In fact, AI can be a powerful equalizer, allowing small businesses to compete with larger companies by boosting efficiency and capability. You don’t need a massive budget to see a return. PCH Technologies specializes in identifying practical, high-impact AI use cases for a small business, such as automating customer service inquiries, generating marketing content, or analyzing sales data. AI is no longer just for large enterprises, and we can show you how to benefit from it.

Common examples of AI are all around us, and they have powerful business applications. Generative AI in tools like ChatGPT can be used for drafting emails, creating blog posts, and writing reports. Other AI examples include automated customer service chatbots on websites, recommendation engines on e-commerce sites, and tools within Microsoft 365 that summarize meetings. PCH Technologies can help you identify and implement the right AI tools to solve your specific business challenges.

For non-sensitive, public information, perhaps. For any proprietary or confidential business data, absolutely not. When you enter information into most free, public AI models, that data can be used to train the model further. This means your sensitive business strategies, client information, or internal data could potentially be exposed or become part of the model’s knowledge base. It presents a significant security and privacy risk.

This is central to our service. PCH Technologies addresses this by providing your business with a private, secure, and managed Generative AI environment, built specifically for your organization’s needs. Our solution ensures:

• Complete Data Privacy: We guarantee that your proprietary data and user prompts are never exposed to public models or used for external training. Your intellectual property remains exclusively and securely yours.
• Enterprise-Grade Security: We implement the environment with robust security protocols, including end-to-end encryption and granular access controls, making it a safe platform for your most sensitive business information.
• Centralized Management and Oversight: We provide complete oversight to manage user access, monitor usage, and maintain compliance. This gives you full control and prevents the significant security risks of “shadow IT,” where employees use unvetted public AI tools for company work.

We take a two-pronged approach: technical controls and policy enforcement. First, PCH Technologies can implement network and endpoint policies that block access to unauthorized public AI sites. More importantly, we help you develop and enforce a clear AI Acceptable Use Policy (AUP). This policy, combined with employee training, educates your team on what is and isn’t acceptable to use with AI, which is the most effective way to prevent employees from disclosing sensitive information.

Partnering with PCH Technologies, a trusted IT service provider and cybersecurity expert, provides a complete solution, not just a tool. Going directly to a vendor means you are on your own, but with us, you get:

• Managed Implementation: We manage the complete implementation process—from architecting a private AI environment that meets your specific needs to seamlessly integrating it with your existing workflows.
• Security & Compliance: We extend our deep cybersecurity expertise to your AI usage, ensuring it’s deployed safely, responsibly, and in line with your compliance requirements from day one.
• Expert Guidance & Strategy: We don’t just hand you a login. We act as your AI consultants, helping you identify the best use cases, train your team, and develop a long-term strategy to maximize your return on investment.
• Ongoing Support: As your MSP, we provide continuous support, management, and optimization for your AI tools, just as we do for the rest of your IT infrastructure, ensuring it remains a powerful and secure asset for your business.

Absolutely. Getting started with AI is one of our key strategic services. We begin with a discovery process to understand your business goals and identify the workflows where AI could provide the most significant impact and return on investment. From there, PCH Technologies can guide you through every step, from selecting the right tools and implementing them securely to training your team. Our goal is to make your entry into AI practical, secure, and highly effective.

Trust is built on proven experience, a security-first mindset, and a record of excellence. At PCH Technologies, we earn that trust by being a partner invested in your success, your people, and your community.
Here’s why you can count on us:

• A Talented Team & Proven Stability: Since 1997, our team has been the engine behind our growth from a one-person operation to an award-winning, SOC 2 certified firm. Their expertise is validated by consistent highly regarded industry recognitions on the CRN MSP 500, the Channel Futures MSP 501, and as one of the “Best Places to Work.”
• Security-First Guarantee: Our philosophy is simple: once your network is up, it stays up—securely. We combine advanced AI security tools with a 24x7x365 Security Operations Center (SOC) to protect your assets and make downtime a thing of the past.
• Focus on Long-Term Partnership: We don’t just close tickets; we build long-term partnerships. This commitment is reflected in our track record of delivering projects on time and on budget, and it’s a key reason why our clients stay with us for years.
• Deeply Invested in Our Community: We are heavily involved in our local community, because we believe a true partner cares about more than just the bottom line. Our commitment to the people and businesses we serve is core to who we are.

We invite you to read our client reviews and testimonials to see how our partnerships create lasting value.

We believe in transparent and predictable pricing. Most of our clients are on a fixed monthly fee, typically based on the number of users and the complexity of the IT environment. This all-inclusive pricing model covers everything from unlimited support and proactive maintenance to our full cybersecurity stack. By offering a predictable monthly fee, PCH Technologies allows you to budget for your IT expenses accurately, without worrying about surprise bills. For specific projects, we provide a clear, upfront quote.

Our goal is to be as all-inclusive as possible to avoid unexpected costs. However, the monthly fee typically does not include new hardware purchases (like new laptops or servers), software licensing outside of our standard stack (like specialized accounting software), or major on-site projects (like an office move or cabling). PCH Technologies is always transparent about these items. We will discuss any out-of-scope costs with you and get your approval before any work begins.

Our onboarding process is meticulously planned and executed to be as non-disruptive as possible. It starts with a thorough discovery and documentation of your current IT environment. From there, we deploy our security and management tools silently in the background. The PCH Technologies onboarding team coordinates closely with you to schedule any necessary cutovers or brief moments of downtime outside of peak business hours. Our goal is a seamless transition that feels like flicking a switch.

We provide you with verifiable proof of your data’s security through our SOC 2 Type II certification, the gold standard for technology service providers. Beyond just a certificate, this is the outcome of a rigorous, months-long audit where an independent firm examines how we protect your sensitive information in our daily operations. The auditors test our systems, interview our team, and inspect our records to validate that our controls for security, availability, and confidentiality are not just designed well, but are consistently effective over time.

This annual certification process ensures our security practices are perpetually under review and held to the highest industry standards. By entrusting your data to a SOC 2 Type II certified partner, you are choosing an organization that has submitted to intense, independent scrutiny. This provides you with verifiable assurance that we have the proven infrastructure and procedures in place to keep your most critical asset—your data—secure.

This means that an independent, third-party auditor has rigorously examined and validated our internal systems and processes against the highest industry standards for security, availability, and confidentiality. Choosing a SOC 2 certified partner like us gives you verified assurance that we practice what we preach and have the proven controls in place to keep your sensitive data secure. It’s a key part of our commitment to being a partner you can trust implicitly.

The first step is a simple, no-obligation discovery call. You can reach out to us by filling out the form on our website or by giving us a call. This initial call allows us to learn about your business, your current IT challenges, and your goals. If it seems like we’re a good fit for each other, we will then schedule a technical assessment to gather the information needed to provide you with a comprehensive proposal. PCH Technologies makes this process easy and pressure-free.