Are you trying to decide between several managed service providers in Florida? PCH Technologies supplies 24/7/365 support and remote access to small businesses throughout the state. If you’re on the fence about which managed service to choose or just unclear on what to look for in one, use this guide to answer any open questions.
Here are 7 things to look out for when choosing a reputable IT support company in Florida:
1. Fast response times
Quick response times are critical for getting the most out of your managed IT solution. A fast reaction time is one of the primary attributes you should look for in an IT support company. If the service provider can’t solve your technology issues swiftly, they expose your business to expensive and unnecessary downtime.
When you interview prospective managed service providers, inquire about how long it takes for them to respond to the average service request. Offer a few specific hypotheticals and try to estimate how long it will take to fix those problems. Likewise, ask about their escalation procedures and different levels of support. You want to ensure any potential partners can handle an IT disaster, should one ever occur.
2. Equipment repairs and consultation
Not all IT companies in Florida offer both expert guidance and equipment repairs. On the other hand, many IT support companies in the state relegate themselves to repairs only and don’t offer any IT consultation services.
Locating a managed service provider that can help guide your IT strategy and address critical infrastructure needs is crucial for developing a successful business partnership. A managed service that can explain the technology it implements in plain language is an invaluable resource. Managed services like these always recommend the best solutions and assist with employee training, assuring that minor maintenance issues never escalate into significant problems.
3. Positive testimonials
As you start engaging a managed IT service provider, ask to review any case studies to evaluate how they helped other customers in the past. You should know how the problem-solving process went and grasp the company’s range of experience managing IT for other organizations.
Your business is likely to have specific IT needs, and past case studies will tell you whether or not the managed service provider offers the appropriate cloud-based solutions for your distinct industry. These testimonials will show you proven results and are one of the best determining factors to help you decide whether or not to move forward with a managed IT provider.
4. Around-the-clock remote monitoring
Managed IT support companies that provide 24/7 advanced remote monitoring work hard to ensure that you won’t fall victim to an unexpected attack or some other disaster in the middle of the night. Managed service providers that watch over your critical systems day and night will detect severe problems before they ever occur.
If you manage on-premises IT infrastructure, 24-hour monitoring systems check for hardware issues while providing scheduled software updates and virus protection. Cyberattacks on small businesses continue to escalate, and no organization is immune to these growing threats. 24-hour monitoring solutions protect your business from malicious attacks that could spell devastation for your bottom line.
5. Specialized staff
The IT support company you choose must have specialized staff trained in the latest technology. IT environments and regulatory requirements change quickly, so staying ahead of the curve is crucial. Confirm that the managed service provider has a continuous training program and the specialized staff to solve any IT problems unique to your industry.
6. A dedicated engineer
When you partner with an IT support company, you want to know they’re committed to being there over the long haul. When a managed service provider assigns a dedicated engineer to your account, this is a strong indicator that any obstacles encountered will be quickly overcome.
Your representative will understand your line of business and will find intuitive solutions as problems arise. A dedicated consultant can develop time-saving strategies that empower your staff to work faster while increasing overall efficiency.
7. Robust security controls
Your managed IT service provider should display depth of experience in cybersecurity solutions like spam protection, malware, ransomware, and intrusion prevention offered by the latest firewall protection.
A reputable managed service should be able to explain how they intend to reduce the risk of cyberattacks and safeguard valuable company data and sensitive customer information from being hijacked or stolen.
Is managed IT support right for your Florida business?
As one of the leading managed IT service providers in Florida, we at PCH Technologies want to be sure that partnering with an IT support company is the correct option for you. Our seasoned technicians can help you work through this important decision by determining if there’s a mutual benefit in a brief discovery call. After an initial analysis, we’ll give you our honest opinion on whether or not our candidacy is a good fit for your unique IT requirements.
Ready to get started with managed IT? Call us at (856) 754-7500 now or fill out our online contact form today for additional details.
Our Florida Office
As of 2022, PCH Technologies has opened up a new location in Fort Lauderdale, FL in order to serve the South Florida Market. This expansion into the South Florida market aligns strategically with our plans to continue to grow a national presence as a managed service provider (MSP).
The growing South Florida region includes Miami, Fort Lauderdale, and West Palm, creating an opportunity for PCH to fulfill the expanding needs of the market.